Frequently Asked Questions

Step 1 – Sign Up:

  • Fill in the registration details to set up an account and create a username and password

Please note: these details are required for identification purposes and to ensure compliance to the data protection legislation, they will not be shared with any third party. Sign-up page link

Step 2 – Request for Verification:

  • Fill in the necessary information per the steps defined in the DigiFlow portal.
  • For database verification, the requestor will be asked to fill in the mandatory data fields to get instant verification.
  • For a semi-automated manual process, the requestor will be asked to upload the document while filling the mandatory data fields.
  • To Note: verification for the semi-automated manual process can take up-to 10 working days

Step 3 – Upload (if required) a Letter of Authorization (LOA)

  • Print, sign (by the Applicant) and upload a scanned Letter of Authorization per the requested format.

Step 4 – Payment:

Once all steps have been completed, you can make an online payment via a number of methods:

For requesters based in India:
  • Debit card
  • Credit card
  • Net banking
Outside India:

International Visa/Mastercard Debit and Credit card

Step 5 – Confirmation

  • Once the payment has been completed successfully, you will get an option to download your payment receipt and will be guided to the status of your verification request.

Verified

  • The information/document submitted has been verified and matches the Issuing Authority records.
  • Based on this result, the Verification report can be downloaded by clicking the icon next to the verified status in verification history tab.

Not Verified

  • The information/document submitted has been verified and does not match the Issuing Authority records.
  • Based on this result, the Verification report can be downloaded by clicking the icon next to the unverified status in verification history tab.

Partial Data Mismatch

  • The data entered for verification has resulted in a partial mismatch of information
  • In these cases, it is likely one or more of the entry fields is incorrect. The requestor will be notified to their registered email ID with a secure code to bypass the payment step and allowed a further two additional attempts to enter the information
  • After two attempts, if the requestor fails to fill in the correct information, it will result in a “Not Verified” status.
  • In this scenario, the requester will then be provided an opportunity to upload the document to be verified as per the Semi-Automated Manual Process by following these steps
  1. Click on the Upload Document icon enabled next to “Not verified” status XXX.
  2. The requester will be notified about the verification status on their registered email ID within 10 working days from uploading the document.

Additional Information Required

  • The information/document submitted is not adequate for the Issuing authority official to provide a conclusive verification.
  • The requester will be notified to their registered email ID with a secure code to bypass the payment step to upload the additional document(s)

The requester will be notified about the verification status on their registered email ID within 10 working days from uploading the document (s).

Issuing Authority’s database hosted on DigiFlow the verification is instant, taking only minutes for a result

Issuing Authority’s database not hosted on DigiFlow- the semi automated manual verification can take up to 10 working days.

Please refer to Our Process click here for more details

Please email us your query: help@digi-flow.com and we will get back to you within 24 hours.

Interested to become our partner please send us your details (clicking here) and the DigiFlow representative will get back to you within 24 Hrs.: (Monday to Friday)

Or

Email us: contact@digi-flow.com